Customer Service Representative
FASTSIGNS of Merritt Island is hiring for a Customer Service Representative to join our team! Do you have previous experience in a Sign & Graphics Business? Are you currently a Customer Service Representative in a Sign & Graphics business? Job highlights : Strong verbal and written communication skills. Must have experience with Adobe Illustrator on a PC to design and prep files for printing and production processes. The ideal candidate is a creative, self-motivated team player who can work in a fast-paced, deadline driven environment and who is determined to make every project his or her absolute best.
Benefits / Perks :
- Competitive Pay
- Paid Vacation and Holidays
- Performance Bonus
- Ongoing Training Opportunities
Responsibilities :
Serve as first point of contact for walk-in, email, E-commerce and telephone customers.Demonstrate the ability to carry on a business conversation with customers and decision makers.Develop a complete understanding of products, pricing and proposal models.Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.Prepare estimates and establish / maintain estimate follow-up procedures and ensure timely delivery of finished orders.Communicate with customers on order status and changes the production schedule.Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).Maintain an attractive retail environment (clean, organized and functional).Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date.Participate in center staff and sales meetings.Establish and maintain effective team relationships with all support departments.Adhere to all company policies, procedures and business ethics codes.Contact customers after order pick-up / delivery to confirm customer satisfaction.Build long-lasting relationships by turning prospects into long term clients.Participate in and practice the brand mentality of "Everybody Sells". Constantly be looking for sales opportunities for the center.Ideal Qualifications for FASTSIGNS Customer Service Representative :
2-3 years of retail or inside sales with excellent customer service experienceHigh school diploma or equivalentProficient computer and internet skills, including Microsoft Office suite.Experience with Adobe Illustrator, Photoshop, Adobe SuitePrevious sign or print industry experience a plusOutgoing, responsive, eager to learn and has the ability to build relationshipsGreat listening, organization and communication skillsBasic math skillsAble to sit for long periods (4 hours or more)Able to view a computer screen for long periods (4 hours or more)Able to work under pressure to output high volume, high-quality workAble to use light power equipmentAble to work effectively in a team environmentAble to work without direct supervisionPrompt, reliable, and responsibleExperience :
Graphic design : 1 year (Required)Adobe Creative Suite : 1 year (Required)Adobe Illustrator : 1 year (Required)Sign Industry : 1 yearWork Location : In person Job Type : Full-time
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!
