Strategic Customer Success Manager

A company is looking for a Strategic Customer Success professional.

Key Responsibilities

Manage a portfolio of high-value enterprise accounts and build executive-level relationships

Develop and implement account growth strategies, identifying expansion opportunities and aligning on business outcomes

Monitor customer health metrics and establish proactive interventions to mitigate churn risk and unlock expansion potential

Required Qualifications

8+ years of experience in Customer Success or Strategic Account Management in a SaaS or technology environment

Proven track record in managing and growing high-value enterprise customer portfolios

Strong business acumen with the ability to influence at the C-level and link product usage to business outcomes

Experience collaborating cross-functionally with various teams to drive customer adoption and success

Data-driven orientation with proficiency in using metrics and analytics for decision-making