Field Service Technician (Boston)

Description

The Elevator Pitch

Are you ready to be part of something impactful and exciting Do you have a passion for delivering top-notch customer service while working hands-on with cutting-edge security technology As a Field Support Technician at Evolv Technology youll be at the forefront of security technology building lasting relationships with clients and keeping our systems protecting what matters most.

From troubleshooting technical issues to providing world-class support and proactive maintenance every day is an opportunity to showcase your skills and ensure our security solutions are always performing at their best. Join us and be a part of something thats not only rewarding but crucial for safety and security!

Success in the Role : What are performance outcomes over the first 6-12 months you will work toward completing

In the first 30 days you will :

• Begin Evolv technical training on the products you will be working with as well as the tools equipment and software you will use in the field.
• Begin to support and learn your assigned area and local customers.
• Attend orientation sessions to learn about the companys values policies and culture and meet their team members and colleagues.
• Shadow a more experienced field service engineer to observe their work learn from their expertise and familiarize themselves with the typical tasks and challenges of the job.
• Begin building relationships with customers assess their needs and answering any questions or concerns they may have.
• Start performing basic field service tasks such as maintaining and repairing equipment and documenting their work in service reports or other forms.
• Attend team meetings to discuss ongoing projects share best practices and receive feedback and guidance from their manager or supervisor.
• Learn about the companys internal processes and systems such as inventory management invoicing and scheduling and how to use them effectively.

Within 3 months you will :

By the end of the first year you will :

The Work : What type of work will you be doing What assignments requirements or skills will you be performing on a regular basis

Technical Skills :

Customer Service Skills :

Operational Skills :

Soft Skills :

Travel :

What is the leadership like for this role What is the structure and culture of the team

You will be joining the Field Service team joining a team of other Field Service Engineers and Technicians and report to the Senior Manager Field Service and Deployment.

Where is the role located

This role is based out of our Waltham MA Headquarters with 50-80% travel throughout the greater Boston metro market and Northeast region of the country expected.

What is the salary range

The base salary range for this full-time position is $30-$40 hour bonus equity benefits. Our salary ranges are determined by role level and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in role posting reflect the base salary only and do not include bonus equity or benefits.

Benefits

At Evolv were on a mission to help make public spaces safer through innovative security technology. So were looking for future teammates who embody our values people who :

Our Benefits Include :

Evolv Technology (Evolv) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace and all employment decisions are made without regard to race color religion national social or ethnic origin sex (including pregnancy) age disability HIV Status sexual orientation gender identity and / or expression veteran status or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. If you need a reasonable accommodation as part of the job application process please connect with us at .

Evolv participates in E-verify for all employees after the completion of Form I-9.

Required Experience :

IC

Key Skills

Athletics,English,Fund Management,ABAP,Banking & Finance,Actuary

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 30 - 40