Service Desk TechnicianYale University • New York, NY, United States

Service Desk Technician

Yale University • New York, NY, United States

6 days ago

Job type

Full-time

Job description

Job Title : SERVICE DESK TECHNICIAN ( Only W2 Consultants)

Location : Long Island city, NY

Duration : Long Term

Responsibilities :

Address Service Desk phone and email requests, generating, resolving and routing service requests accordingly.
Perform PC and printer troubleshooting to determine true nature of problem.
Successfully interpret and capture information for classifying requests.
Properly route requests requiring additional approval.
Configure, rollout and ongoing usability of computers, peripheral equipment and software within established standards and guidelines.
Troubleshoot hardware and software problems utilizing documentation, online assistance and other staff members when necessary.
Works with Network Infrastructure and Server Support staff as appropriate to determine and resolve problems received from clients.
Take ownership of tickets assigned to ensure proper follow-up and follow through on issues.
Lifting and transporting computer equipment (i.e. desktop, laptops, and printers).

Required Skills :

Bachelor's degree in Computer Science or equivalent work experience

Experience with Service Desk ITSM software

Ability to give extensive phone and able to handle high volume of calls

Well organized and detail oriented to handle complex tasks and assignments

Excellent MS 365 skills - Outlook, Teams, OneDrive, Word, Excel and PowerPoint.

Excellent Windows Operating System skills

Good basic printer skills

Strong Windows Operating System troubleshooting knowledge

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Service Desk Technician • New York, NY, United States

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