Mortgage Loan Officer | Mortgage Sales Specialist (Spanish Required)

Macpower Digital Assets EdgeCharlotte, NC, United States

9 hours ago

Job type

Full-time

Job description

Job Overview :

Handle inbound and outbound calls in a call center environment.
ssist new and existing clients with home purchases, refinancing, or home equity loans.
nalyze financial goals and recommend the best lending solutions.
Submit mortgage applications and help clients gather required documents.
Keep clients informed throughout the loan process.
Position requires SAFE Act registration and maintaining good standing with the federal registry system.

Responsibilities :

Provide excellent client care.

Communicate with clients and business partners by phone, email, and messaging.

Use multiple systems to assist clients and referral partners.

Follow established lending policies and processes.

Identify opportunities to recommend additional products or services.

Work as part of a team to deliver outstanding service.

Required Qualifications :

Minimum 1 year of sales and mortgage experience.

High School Diploma or GED required.

Strong customer service and relationship-building skills.

bility to actively listen and identify client needs.

Skilled in suggesting and promoting products or services.

bility to learn and use multiple technology platforms.

Strong written, verbal, and non-verbal communication skills.

ble to manage the full client loan process and resolve issues.

bility to work under pressure and manage multiple tasks.

daptable, flexible, and comfortable with change.

Strong sales performance history.

Willing to work weekends and extended hours as needed.

Professional and confident when speaking with clients over the phone.

bility to balance performance, compliance, and client service.

Commitment to ethical standards and compliance with federal and state policies.

Desired Qualifications :

Contact center experience.

Knowledge of loan products : Conventional, Jumbo, Government, FHA, HUD.

Familiarity with underwriting, closing, and federal lending regulations.

bility to analyze credit and financial data to advise clients.

Strong consultative skills and ability to ask the right questions.

Key Skills :

ttention to detail.

Client solutions advisory.

Loan structuring and pipeline management.

Problem-solving and critical thinking.

Collaboration and referral management.

Work Schedule & Training :

Regular schedule : Monday-Friday, 10 AM-7 PM (Eastern).

Rotating Saturdays : 8 AM-3 : 30 PM.

Training : Monday-Friday, 8 AM-5 PM (approx. 8 weeks).

Training is 100% in-office, no time off allowed.

Post-training : Hybrid with 5 in-office days per month.

Compensation & Benefits :

Baseline incentive available for first 6 months.

Eligible for quarterly incentives based on performance.

Full benefits : Medical, Dental, Vision, PTO, 401(k), Tuition Reimbursement, Career Development.

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