Guest Services Representative (Lost & Found) - Winter 25.26 Seasonal - Part Time

Guest Service Representative / Ambassador

If you are proud to live in Steamboat Springs and love to share that joy-please consider a position as a Guest Service Representative / Ambassador! This is a mostly indoor position, and the ability to ski / ride is not required but would be beneficial. There are daily rounds throughout the base area to pick up items.

Shift Schedule : Wednesdays and Thursdays from 7 : 45am to 5 : 00pm

Essential Duties

• Share the Steamboat Dream
• Provide exceptional guest service by anticipating and exceeding guest expectations in the friendliest and most helpful manner possible
• Greet and assist guests in a courteous and professional manner
• Open / close Lost & Found department
• Document guest and employee misplaced, lost and stolen personal items and equipment in online computer database
• Answer Lost & Found phones and emails and promptly respond to messages daily
• Document found items in online computer database(Reclaim Hub)
• Match reported lost items and found items with rightful owners
• Return lost items in-person and through mail carriers
• Properly dispose of found items through recycling, donation and destruction after retention period expires in accordance with SSRC written protocol
• Provide up to date product information to our guests
• Other duties as assigned

Required Qualifications

Education Requirements

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and / or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include many region-specific benefits.

Steamboat Springs area base hourly pay range : $18.50 - $20.00 per hour

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

Working Conditions

Indoor / Outdoor : While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials / Noise : The noise level in the workplace is usually moderate.