ATM Help Desk Technician (2nd Shift & Weekends)
Strategic Staffing SolutionsRichmond, VA, United States22 hours ago
Job type
- Temporary
Job descriptionResponsibilities : Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs. Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environment Through established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network. Associate s Degree in a Computer Science or Technology discipline; or Technical Certification in Microsoft, Cisco or Unix / Linux Technologies, ITIL Foundations, CompTia; or Equivalent work experience (e.g., at least 1 year in similar role) required. Must possess good interpersonal skills and is able to work well with end users. Excellent written and oral communication skills. Able to handle confidential matters judiciously. Good time management skills and able to prioritize. Must be able to work nights and weekends as needed. Ability to understand the current state of ATMs to fully diagnose problems for resolution Act as a liaison between internal Bank team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues Provide efficient productivity and superior quality service while working in a fast-paced environment Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site Ability to work multiple systems simultaneously Handle internal / external reports and status updates Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements Follow-up on open escalations to ensure smooth handling and accurate closure
Job Title : ATM Help Desk Technician (2nd Shift & Weekends)
Location : Remote, EST, USA
Duration : 5 Months Contract
Schedule & Shift Details :
- Hours : 3 : 00 PM - 12 : 00 AM EST
- Days : Saturday-Sunday Every weekend they will be working (40 hours / week) (Training will be 3 weeks 8am-5pm)
- Days Off : Two consecutive days off during the week.
Position Overview :
We are seeking a proactive and technically skilled ATM Help Desk Technician to join the Technical Operations Center - Technician Support team. In this role, you will play a key part in driving ATM availability by supporting a nationwide fleet of ATMs and field service technicians in a fast-paced, high-availability 24x7x365 environment.
This is a second shift position with weekend coverage required . Ideal for individuals who thrive in technical support environments, can work independently, and are committed to operational excellence.
Key Responsibilities :
The ideal candidate will have :
Create a job alert for this search
Help Desk Technician • Richmond, VA, United States
Related jobs
Apex Systems is an equal opportunity employer.We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or re...Show moreLast updated: 22 hours ago
Arial,Helvetica,sans-serif;"> As the Geek Squad Installation Helper, you'll accompany a team of seasoned Agents to customers' homes to assist with the delivery, installation, repair and haul-away...Show moreLast updated: 30+ days ago
IT managed services to enable the digital workplace for enterprise, midsize and small businesses.To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and...Show moreLast updated: 22 hours ago
This role is critical to supporting our users at our two locations in Virginia - Mecedes-Benz of Richmond and Mercedes-Benz of Midlothian.
You will be the first line of support, helping resolve tech...Show moreLast updated: 22 hours ago Provide application support through remote access tools to resolve internal end user issues.Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk.In...Show moreLast updated: 22 hours ago 
Interview Mode : In Person Only.The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Polic...Show moreLast updated: 22 hours ago
Job Title : Help Desk Analyst 4.Duration : 06 months of contract.Troubleshoot, track and remediate issues on end user computing hardware and software systems.
Provide Tier 1 / 11 end-user support at mul...Show moreLast updated: 30+ days ago
This role is in-office with occasional site visits to customers.You're the reliable go-to person who stays calm when technology throws curveballs.
You have a natural curiosity about how things work ...Show moreLast updated: 22 hours ago
The client Seeking an innovative Help Desk / Desktop Support Specialist in Richmond, Virginia.This position must provide exceptional customer service while providing the end user with desktop, laptop...Show moreLast updated: 20 hours ago
Managing and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users.
The ideal candidate will possess excellent soft skills and thrive in a chal...Show moreLast updated: 22 hours ago
At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference.
Our team is dedicated to innovation, excellence, and creating value for o...Show moreLast updated: 30+ days ago
Tidewater Community College (Div).Does this position have telework options? -Telework options are subject to change based on business needs-.
Does this position have a bilingual or multilingual skil...Show moreLast updated: 20 hours ago
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Dice is the leading career destination for tech experts at every stage of their careers.Our client, Ro...Show moreLast updated: 22 hours ago
Richmond, VA is necessary; first 3 weeks involves onsite support training (8 : 00AM - 5 : 00PM EST) at West Creek.Saturdays and Sundays are required, 2 weekdays allowed off.
POSSIBILITY (no guarantee) t...Show moreLast updated: 20 hours ago
Cobb Technologies is seeking a sharp, solutions-driven.Tier 3 Help Desk Support Specialist.This in-office position in Glen Allen, VA is a key part of our.
If you thrive under pressure, enjoy mentori...Show moreLast updated: 30+ days ago
Help Desk Analyst 4 (Onsite) Location : Richmond, VA Duration : 12+ Months Job Description : The client Seeking an innovative Help Desk / Desktop Support Specialist in Richmond, Virginia.This posi...Show moreLast updated: 30+ days ago At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference.
Our team is dedicated to innovation, excellence, and creating value for o...Show moreLast updated: 22 hours ago 
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 19 hours ago
- Promoted
- New!
Help Desk Support - Sr
Apex SystemsGlen Allen, VA, United StatesFull-time
Geek Squad Installation Helper (Seasonal)
Best BuyUSA, Virginia, Glen AllenFull-time +1
- Promoted
- New!
Service Desk Tech
CompuComRichmond, VA, United StatesFull-time
- Promoted
- New!
IT Help Desk Technician
Murgado Automotive GroupRichmond, VA, United StatesFull-time
- Promoted
- New!
Help Desk Support
Strategic Staffing SolutionsRichmond, VA, United StatesFull-time
- Promoted
- New!
Help Desk Analyst 4
Beyond SOFRichmond, VA, United StatesFull-time
Help Desk Analyst 4
Sunrise SystemsRichmond, Virginia, United StatesFull-time
Quick Apply
- Promoted
- New!
Help Desk Technician
Job PortalRichmond, VA, United StatesFull-time
- Promoted
- New!
Help Desk Analyst 4 (Onsite)
Serigor IncRichmond, VA, United StatesFull-time
- Promoted
- New!
Help Desk Support Specialist
InterSourcesRichmond, VA, United StatesFull-time
- Promoted
Help Desk Support Technician
Endurance IT ServicesRichmond, VA, United StatesFull-time
- Promoted
- New!
Help Desk Support Technician
Tidewater Community CollegeRichmond, VA, United StatesFull-time +1
- Promoted
- New!
Help Desk Analyst III
Jobs via DiceRichmond, VA, United StatesFull-time +2
- Promoted
- New!
Network / Operations - Help Desk Support - Sr
MindlanceRichmond, VA, United StatesFull-time
- Promoted
IT Technician
Cobb TechnologiesRichmond, VA, United StatesFull-time
Help Desk Analyst 4 (Onsite)
Serigor Inc.Richmond, VA, VA, USFull-time
Quick Apply
- Promoted
- New!
IT Help Desk Technician
Endurance IT ServicesRichmond, VA, United StatesFull-time
- Promoted
- New!
Delivery Driver - Food Delivery
DoorDashLadysmith, VA, USFull-time +1