Associate Forward Deployed Product Manager

Associate Forward Deployed Product Manager

Cresta is on a mission to turn every customer conversation into a competitive advantage. Our unified platform combines both AI and human intelligence to enable 1. automating conversations with AI Agents and 2. transform their contact centers to discover customer insights.

Born from the Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, and Udacity. Our leadership includes CEO Ping Wu, the co-founder of Google Contact Center AI & Vertex AI platform, and co-founder Tim Shi, an early member of Open AI in 2017. Our investors include Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan.

Our valued customers include brands like Airbnb, United Airlines, Hilton, Porsche, United Healthcare, Intuit, Cox Communications, and Carmax and we've been recognized by Forbes, Forrestor, and Bain Consulting as one of the top private AI companies in the world.

About The Role

As an Associate Forward-Deployed Product Manager on the AI Agents team, you will create, deploy, and optimize AI Agents that transform our customers' businesses and delight their customers. This customer-facing role blends product thinking, prompt engineering, data-driven insights, and project leadership with Strategic & Fortune 500 companies.

In this role, you'll collaborate with senior Forward-deployed Product Managers and Forward-deployed Engineers (FDEs) to support the build of AI Agent products.

What You'll Do

• Drive AI Agent deployments for customers across the lifecycle from pre-sales to post-launch optimization
• Define AI roadmaps for the customer's executive team by blending both quantitative analysis and qualitative insights; leverage automated conversation discovery tools in addition to traditional data analysis
• Iterate prompt & context engineering to achieve customer's use case and intended business outcomes
• Own designing and running evaluations and A / B tests of AI Agents with Forward-Deployed Engineers (FDEs) using Cresta's agent builder and beta internal tools
• Improve our playbooks for agent development and customer deployment

Why Join As An Associate FDPM At Cresta?

What We're Looking For

You are a pragmatic, results-oriented problem solver who thrives in fast-paced environments and excels at turning ambiguity into execution.

What you'll bring :

Bonus Points

Perks & Benefits

We offer a comprehensive and people-first benefits package to support you at work and in life :

Compensation At Cresta

Cresta's approach to compensation is simple : recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range : $110,000$145,000 + Bonus & Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai