Customer Success Manager

Vooma Implementation & Success Manager

Vooma is a high growth freight-tech startup building the best AI agents for the logistics industry. Our mission is to improve the efficiency and resiliency of US supply chains. Vooma is backed by top tier investors, founded by operators with experience from the industry, and at an inflection point in growth.

We work with leading logistics players like Arrive Logistics, Echo Global Logistics, MoLo / Arcbest, MODE Global, NFI Logistics, Evans Transportation, and Sunset Transportation.

Vooma is founded by Jesse Buckingham and Mike Carter. Mike built self driving trucks as a founding engineer at Kodiak Robotics (raised $250M) where he established and led their motion planning and safety teams. Jesse was previously CEO at a private equity backed logistics software company that sold to brokers and truckers which he grew from $2M to $20M+ ARR.

Vooma is backed by top-tier investors including Index Ventures, Y-Combinator and CEOs, founders and executives from Nolan, Arrive, Ryder, MoLo, NFI, Convoy, Uber Freight, Motive, Loop, OTR Capital, Project44, Trucker Tools and more.

Objective of the Role

• Own the entire relationship with assigned clients, including gathering requirements, onboarding, account configuration, implementation, training, adoption, retention, satisfaction, even delight
• Establish customer relationships as a trusted advisor to help ensure the continued value of Vooma's products and services
• Develop and maintain customer-success strategies and best practices to accelerate customer time to value with our product. Interface with customer support resources and provide top-level support and white-glove service to onboard new accounts as-needed
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
• Maintain and report on existing customer success metrics and data
• Champion a culture of customer love in the company
• Work closely with the Sales department to ensure seamless transition into the Vooma client base
• Provide prioritized customer feedback to product and engineering
• Do whatever it takes to help our customers and Vooma succeed

Your Responsibilities Will Include

You're A Good Fit If You Have :

Compensation

This role is based in person in San Francisco, CA or Chicago, IL (not remote).