Training Manager at Carter Support Services Eugene, OR

Training Manager job at Carter Support Services. Eugene, OR.

Lead Learning. Build Capability. Shape the Future.

We're looking for an experienced, hands-on Training Manager who's passionate about developing people, shaping culture, and driving performance. If you're someone who thrives at the intersection of operational excellence and team development—and you're ready to make a real impact from the production floor to leadership meetings—we want to hear from you.

In this role, you'll design and lead end-to-end training programs that power our workforce. From new hire onboarding to advanced upskilling and cross-training, you'll build and deliver learning experiences that directly support safety, quality, and productivity. You'll work closely with department heads and frontline teams to ensure every employee is trained, confident, and ready to succeed—every shift, every day.

This is a dynamic, high-visibility role where you'll be the go-to expert on training strategy, systems, and execution—serving as a key partner to leadership while making an impact at the team level. Your work will shape careers, reinforce our values, and strengthen our performance across the organization.

What You'll Do

Design & Drive Training Strategy

Develop and implement a comprehensive training strategy that aligns with company goals, safety standards, and operational excellence.

Own the full training lifecycle—needs analysis, program design, content development, delivery, and evaluation.

Lead training initiatives across departments : production, warehouse, sanitation, maintenance, safety, HR, and more.

Manage an annual training calendar that includes onboarding, cross-training, compliance refreshers, and leadership development.

Deliver World-Class Onboarding

Build and lead engaging, values-driven new hire orientation for all hourly and salaried roles.

Ensure materials are current, clear, and aligned with role expectations and company culture.

Personally facilitate orientation or equip cross-functional trainers to do so effectively.

Collaborate with teams to provide an immersive, on-the-floor onboarding experience.

Be the Bridge Between People and Performance

Partner with department leaders to identify role-specific training needs and close skill gaps.

Support managers, supervisors, and leads in delivering and reinforcing hands-on, shift-based training.

Serve as the central resource for all training-related support, planning, and escalation.

Create and Maintain SOPs & Training Content

Write and update Standard Operating Procedures (SOPs) and instructional content in collaboration with subject matter experts.

Maintain consistent, accessible, and high-quality documentation across all training platforms.

Continuously improve training tools and resources based on feedback and operational changes.

Leverage Learning Systems & Data

Manage the Learning Management System (Alchemy or similar), including course creation, reporting, and certification tracking.

Train leaders and supervisors on LMS usage and hold teams accountable for completion and compliance.

Monitor training progress and provide reports, insights, and recommendations to leadership.

Support Compliance & Continuous Improvement

Ensure all training programs meet safety, environmental, and regulatory standards.

Work closely with the Senior Manager of People Operations to align training with compliance requirements and organizational performance goals.

Analyze training metrics, identify trends, and propose solutions that drive results.

What You Bring

5+ years of experience in a Training Manager or similar role, ideally in manufacturing, food production, or operations-heavy environments.

Proven ability to design and deliver impactful training programs that drive capability and compliance.

Strong communication skills—both written (SOPs, guides, content) and verbal (group facilitation, coaching).

Experience with LMS platforms (Alchemy preferred) and digital content tools.

Comfortable working cross-functionally and spending time on the production floor.

Deep understanding of adult learning principles and diverse learning styles.

Strong project management, organizational, and time management skills.

Knowledge of regulatory standards related to food safety, quality, environment, and workplace safety.

Bachelor's degree in Organizational Development, Education, Human Resources, or related field preferred—but experience and results matter most.

Work Environment & Physical Requirements

Office-based with frequent time on the production floor (cold storage, noise, standing / walking required).

Occasional lifting (up to 20 lbs) of training materials or equipment.

Extended computer use for planning, documentation, and LMS management.

Why You'll Love It Here

You'll have the autonomy to lead, the support to succeed, and the opportunity to truly make an impact.

You'll help build a culture of safety, learning, and performance.

You'll be a key voice in how we grow, evolve, and invest in our people.

Apply today to be part of a company that invests in people, values continuous learning, and thrives on operational excellence.

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