Service Desk Analyst II

Overview :

The Service Desk Analyst II role is a pro-active, technology focused, customer service oriented professional focused on supporting K2 Services LLC who will be based out of our client's office. This position will be onsite, full time, 40 hours a week and joining a team of IT professionals who provide in-house technical PC hardware and software support. This person will respond to IT tickets, trouble reports, and personally visit employees to troubleshoot the nature of the problem and take the necessary course of action to resolve it.

Responsibilities :

• Provide quality technical service to end users via deskside, phone, and email support.
• Support of all desktop applications, integrations, and the efficient delivery and updates of these applications.
• Evaluate, deploy, and support all desktop applications and develop seamless integrations among desktop applications.
• Perform routine software updates to enhance functionalities and security. Troubleshoot and resolve escalated desktop application and OS issues.
• Assist in creating custom group policies for workstations.
• Assist in maintenance of software licensing, configuration settings, operating systems, security updates, computer upgrades, major and minor software upgrades.
• Responsible for installing, maintaining, and troubleshooting end user hardware, personal computer operating systems and mobile devices, and application software.
• Assist with any project hardware rollouts and applications / data migrations ranging from small user groups to firmwide technology transitions.
• Monitor office network and internet connectivity to ensure all network environments are operational.
• Assist in maintenance of network / server equipment and network security.
• Perform client new hire user IT onboarding training as well as day-to-day application training as needed.
• Carry out other IT duties, including testing and documenting, and professionally interacting with client service managers and engineers.
• Additional responsibilities as needed.

Qualifications :

K2 Services LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.