Part-Time Retail Ambassador - Newbury

Retail Ambassador - Part-Time

Boston, MA - Newbury

At Rothys, we know theres a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that dont compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

At Rothys, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.

About the Team :

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothys IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.

Looking for an opportunity to thrive at a thoughtful, sustainable start-up? Were looking for a Retail Ambassador to live and breathe Rothys culture and act as a proud brand ambassador in each and every customer touch point. Were looking for someone with a sharp eye for detail and the ability to bring our brand to life in a physical space. Come help us share the beauty and comfort of our shoes and lifestyle with our Newbury store.

If youre eager to take on an array of responsibilities at a dynamic, fast-growing company, you just might be the perfect fit.

What youll do :

Provide an unparalleled customer experience for every Rothys customer

Own all day-to-day customer interactionsin our physical store and across all touch points of the brandin person, over the phone and online

Support Retail Manager and Assistant Manager in all operational duties

Develop and maintain expert-level understanding of our products and processes including our tools and systems

Elevate customer feedback and identify and escalate opportunities for improvement

Create loyalty by connecting customers with our brand and our community

You have :

1-3 years of retail or customer-oriented experience preferred

Excellent people skillsyou are approachable, engaging and friendly

Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space

Ability to foster connections with our customers both in our store and within our community

Actively contribute towards meeting and exceeding the teams sales goals

Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations

Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds

You are :

Passionate about our brand story and product

Unflappable. Has the ability to quickly problem solve for all potential customers

Self-motivated with a desire to go above and beyond to establish Rothys as a leader in customer experience

18 years of age or older

Our benefits :

Wellness and Commuter Programs

PTO and Wellbeing Time

Employee Discount Program

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