Patient Access Rep, ER- Full Time- Mercy Fitzgerald

Patient Access Representative

Mercy Fitzgerald Hospital a member of Trinity Health, Mid-Atlantic, is looking for a Patient Access Representative to join our ED team!

Schedule : Full Time, 40hrs / wk. Weekend and holiday requirements. Per department needs.

The primary function of the position is to greet, pre-register and / or register patients in a courteous and professional manner, verify insurance benefits and check for the necessity of pre-certification, authorization and referral. Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collection of patient's financial responsibility when required. The position is also responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. The position functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. This position rotates into various areas of patient access and may work a variety of shifts.

Requirements :

• HS diploma or equivalency
• Associate degree (Preferred)
• Minimum one (1) year experience in insurance verification and medical office / hospital customer service
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

We offer a competitive salary and comprehensive benefits including :

Our Commitment : Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.