Front Desk Receptionist
WolfCreek ConsultingHollywood, FL, US4 days ago
Job type
- Full-time
Job descriptionHigh School diploma or GED required; Associate or Bachelor's degree preferred. Previous experience (1-2 years) in a medical office, clinic reception, concierge setting, or customer-service role is strongly preferred. Excellent customer service, interpersonal skills, and professionalism with the ability to interact with diverse members and visitors. Proficiency with common computer applications (Microsoft Office) and ability to learn clinic software / EHR systems. Strong verbal and written communication skills; ability to manage multiple tasks, stay organized, and work independently. Knowledge of medical office processes, appointment scheduling, or basic billing is a plus. Must maintain confidentiality, follow HIPAA and other applicable regulations. Bilingual (English / Spanish) is a plus but not required. Full-time hours, Monday through Friday, standard business hours (some flexibility may be required based on clinic events or extended hours). Work environment is a medical concierge clinic : professional, member-focused, fast-moving, and team-oriented. Competitive hourly wage or salary (based on experience). Benefits available : medical, dental, vision, life insurance, paid time off (depending on full-time status) and other perks aligned with a concierge practice culture.
Florida Concierge Medicine & Wellness
Job Title : Front Desk Receptionist
Location : Hollywood
Position Type : Full-time
Reports To : Office Manager / Clinic Administrator
Position Summary
As the Front Desk Receptionist at Florida Concierge Med, you will be the first point of contact for our members and visitors. You'll set a welcoming tone, manage check-in / check-out processes, answer phones and inquiries, and support a high-quality concierge medical experience. You'll work in a fast-paced, service-oriented environment and collaborate closely with medical and administrative staff to ensure seamless operations.
Key Responsibilities
- Greet members and guests warmly in person and by phone, confirm appointments, check them in, and direct them to the appropriate staff.
- Answer, route, and manage incoming calls and email inquiries, providing clear information or transferring to the right person.
- Verify member information, update records in the clinic's database or electronic health record (EHR), and maintain confidentiality of patient data.
- Schedule and confirm appointments, manage cancellations, rescheduling and wait-lists to optimize provider time and clinic flow.
- Process member payments and co-payments at check-out, issue receipts, and collaborate with billing or membership services as needed.
- Maintain a clean, organized, and professional front-desk environment and waiting room to reflect the concierge level of service.
- Assist with general administrative tasks : scanning documents, filing, managing supplies, assembling member packets, and preparing check-in materials.
- Collaborate with clinical and membership teams to communicate member or patient needs, relay messages, and escalate issues when necessary.
- Uphold Florida Concierge Med's values and brand by providing exceptional service, anticipating member needs, and ensuring a premium experience.
Required Qualifications
Working Conditions & Schedule
Salary & Benefits
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Front Desk Receptionist • Hollywood, FL, US