Community Case Manager

Job Description

Job Description

JOB TITLE : Community-Based Case Manager (CBCM)

EMPLOYER : Family Service Association

DEPARTMENT : Housing

REPORTS TO : Associate Director of Housing Case Management

SUMMARY : The CBCM engages the service consumer (client) in designing and following a goal-oriented plan that will respond to his / her health (physical and emotional), social, and environmental needs identified through formal assessment or re-assessment interviews. The Case Manager empowers the consumer to maximize use of personal and informal resources, links the consumer to community and formal resources as needed, and assures that resources are the least restrictive and least intrusive possible. The Case Manager acts to ensure that the client obtains : timely access to needed services, appropriate levels of care, and continuity of care.

DUTIES AND RESPONSIBILITIES :

• Community Based Case Managers link individuals who reside at the Bucks County Emergency Homeless Shelter to needed medical, social, educational, peer and self-help resources. Care Managers coordinate care among multiple service providers and support clients as they proceed toward recovery and optimal self-sufficiency.
• Assists individuals with mental health and / or substance use diagnoses who have experienced chronic homelessness by providing access to permanent housing with no housing readiness requirements.
• Provide outreach, service coordination, advocacy, and other needed services to participants in any environment including streets, apartments, shelters, office, etc.
• Provide harm-reduction, trauma-informed approach to meet the need of clients.
• Participate in Housing First trainings, meetings, and consultations in collaboration with the County.
• Assesses Social Determinants of Health (SDOH) including strengths and risk factors, history of housing and tenancy risk factors, and physical and mental health history.
• Reviews assessment with nursing and clinical staff for follow-up additional assessments and referrals, as appropriate.
• Develops a service plan to address the identified needs in a timely, systematic manner. Depending upon contractual and / or program requirements and prior training, the case manager will complete special assessments, e.g., assessment of substance severity, level of care needs, etc.
• Assists clients with implementation of service plans by effecting linkages between service systems, helping clients to access needed services, coordinating multiple services, monitoring, and following up with the client and service providers, and by case advocacy when necessary.
• Completes the mainstream resource checklist and SDOH Mitigation Training Form.
• Enhance coordination of services for behavioral and physical health.
• Develops and maintains professional relationships with other staff, especially at any community-based services sites, and with other community service providers.
• Utilizes close supervision for professional growth and quality assurance. Adheres to agency policies, procedures, and practices with carrying out direct service and administrative duties promptly and accurately.
• Completes and maintains orderly, legible, timely records of services and other documents in narrative or data formats as required by the agency.
• Pursues continuing education to maintain and upgrade social service knowledge and practice skills. Uses supervision to identify and address professional development needs. Specifically attends to on-going development of sensitivity to diverse cultural groups, particularly groups served by this position.
• Understands and observes each client’s right to privacy and confidentiality as articulated by agency policy and procedures—particularly for special programs, projects, services to which this position is assigned.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES :

QUALIFICATIONS :

COMPETENCIES :

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is regularly performed on the road and possibly outdoors during various weather / climate conditions. There will be times when work is performed in an office setting.

While performing this job, the employee must be able to sit, stand, walk, and bend at the waist and knees for an extended period of time. Must be able to lift and / or carry at least 15 pounds.

WORK AUTHORIZATION / SECURITY CLEARANCE

Candidate must be able to pass the following :

EEO STATEMENT

Family Service Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.