Service Coordinator

Service Coordinator

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customersin the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

Service Coordinator - Mechanical Services

Position Summary : The Mechanical Service Coordinator at Proconex is responsible for managing the scheduling, dispatch, and logistical coordination of mechanical service operations. This role serves as a central point of communication between technicians, customers, and internal departments to ensure the efficient and timely execution of service requests, repairs, installations, and preventative maintenance. The Service Coordinator plays a key role in optimizing workflow, maintaining service quality, and supporting customer satisfaction.

Key Responsibilities :

• Manage the scheduling, dispatch, and logistical coordination of mechanical service operations.
• Serve as the primary point of contact for customers regarding ongoing jobs.
• Allocate manpower and schedule technicians for calibration jobs.
• Coordinate third-party service providers when external support is necessary.
• Source and procure all necessary materials and equipment required for outage execution.
• Ensure technicians have the required documentation for site access, including ID, background checks, and drug screenings.
• Prepare and manage required test documentation for equipment calibration and service.
• Generate and send accurate quotes for service work.
• Handle purchasing parts as required for specific jobs.
• Manage all invoicing related to outage work and service work across multiple shop locations.
• Answer incoming service-related phone calls and provide customer support.

Job Requirements :

Key Competencies :

Travel Requirements :

Physical Demands :

If you are a highly organized individual with experience in service coordination, field services, or technical support in industrial environments, and are open to traveling to industrial sites 50% of the time, we encourage you to apply for this exciting opportunity at Proconex in Royersford, PA. Apply now to join our team and make a difference!

Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.

Candidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time.

Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.