Shift Lead

AFTERNOON / EVENING SHIFT LEAD - This position requires candidates availability to be afternoon, evenings, and weekends. Please do not apply if this is not a good fit for your schedule.

JOB DESCRIPTION

Responsibilities of Shift Lead include, but are not limited to :

Leading & Coaching the Team

Hold the team accountable

Direct the barista station workflow and maintain quality and speed of service

Maintain confident, positive demeanor during stressful circumstances

Provide feedback and encouragement to employees

Field Team member questions and customer inquiries / complaints.

Give feedback to the manager weekly on staff development, disciplinary issues, or any customer issues.

Use good judgment to know when to contact Store Manager with emergency situations

Paperwork Tasks & Meetings

Complete Goal Charts assigned daily by MIT, ASM or Store Manager. (Smile per hour, daily sales goals, product mix, upselling charts, etc.)

Utilize the Shift Lead checklist in its entirety each shift

Provide assistance in the training of new employees

Other tasks as assigned by ASM and Store Manager at their discretion

Attend monthly / quarterly team meetings with the Store Manager and / or DM. Bring any ideas for growth, professional development needs, and questions to this meeting.

Schedule

Serve as the Manager when Store Manager is off shift

Lead and coach your team through rushes

Uphold strong customer service

Maintain store cleanliness both inside and outside

Upsell drink size, food, and drink add-ins

Hold team members accountable for all company policies and procedures

Serve as point of contact for team member questions

Maintain flexibility to work nights and weekends, 2 closing shifts are required.

Same Store Sales Growth

Work closely with Store Manager and Store Owner to maximize same store sales growth and customer retention

Uphold the integrity of the3 Amazings - amazing people, serving amazing drinks, amazingly fast

Uphold the company core values in all we do - Integrity, Love, Humility, Courage.

Upselling - of drink size, food, and drink add-ins.

Beating the Scooter’s System Averages - grow store sales at a rate that beats the Scooter’s System Average on a quarterly basis.

HAVE FUN, COACH YOUR TEAM, & MAKE THE DAY OF THOSE AROUND YOU!!!

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core : sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

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