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Associate Success Manager

Associate Success Manager

SWOPE HEALTHKansas City, MO, US
13 hours ago
Job type
  • Full-time
Job description

Associate Success Manager

Swope Health is seeking an engaged and mission driven Associate Success Manager to work with our new employees to ensure a successful onboarding experience. The Associate Success Manager is responsible for fostering a compassionate, equitable workplace culture by designing and implementing engagement strategies, enhancing new hire experiences, and satisfaction, measuring engagement metrics, reducing turnover, and enabling managers to better assist their associates. You will play a vital role in the success of new employee here at Swope Health.

Primary Functions

  • Develop and implement best practices for employee engagement that reflect Swope Health's values
  • Foster a culture of continuous feedback through quarterly meetings with associates.
  • Collaborate with department leaders to reinforce behaviors that contribute to strategic goals and community impact.

New Hire Experience

  • Conduct structured check-ins with new associates at 30, 60, and 90 days to ensure onboarding success and early engagement.
  • Use feedback from these touch points to help refine onboarding processes and identify early retention risks.

    • Measurement & Analytics

  • Use engagement surveys and pulse checks, including quarterly assessments and annual reviews to measure success.
  • Track key metrics such as eNPS, turnover, and participation in engagement programs.
  • Present actionable insights to leadership and contribute to Strategic Plan 2025 / 2026 goals.

    • Retention & Turnover Reduction

  • Lead initiatives to reduce turnover by 50% in the first year, including stay interviews, exit analysis, and targeted retention strategies.

    • Education / Experience Requirements

  • Bachelor's degree in Human Resources, Organizational Psychology, or related field.
  • 35 years of experience in employee engagement or HR roles, preferably in healthcare or community-based organizations.
  • Strong interpersonal, analytical, and project management skills.
  • Familiarity with HRIS systems (e.g., UKG), survey platforms, and data visualization tools.
  • SHRM-CP or SHRM-SCP certification preferred

    • Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Associate Manager • Kansas City, MO, US

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