Resident Services Manager 2 - 27 Seventy Five Apartments

Description

UDR, Inc. and its affiliated companies are seeking a Resident Services Manager 2 to join our team in Costa Mesa, CA. This position supports property operations for 27 Seventy Five, Harbor at Mesa Verde and Rosebeach, our exclusive apartment communities (1522 homes) and offices out of 27 Seventy Five located in Costa Mesa.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a Resident Services Manager 2 , each day you to build a sense of community and strive to achieve the community's resident retention and customer service goals.

Essential Functions :

Asset Quality

Ensure community is ready for business and meets established physical standards daily as listed below :

• Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "show" apartments to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
• Refresh community's signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Customer Service

Provide the best standard of quality and service through resident relations :

Financial

Complete various accounting and financial functions associated with driving and supporting community operations :

Personnel

Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance :

Vendor Management

Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems :

Administrative

Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations :

Experience, Knowledge and Skills :

Education :

Career Development and Advancement :

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

Exceptional Benefits :

We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

Benefits Offered :

Hourly Range :

$28 / hr. - $31 / hr., depends on experience

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.