CERTIFIED EMERGENCY COMMUNICATIONS OPERATOR

Emergency Communications Operator / Dispatcher

Responsible for performing responsible telecommunications work under frequent stressful conditions. Work is in the receipt of emergency and non-emergency calls for service from the public, law enforcement, and fire and rescue communities, as well as maintenance of radio communications with same emergency units.

This job announcement is for certified emergency communications operators / dispatchers only. We are not currently accepting applications for trainees.

Job Functions

Essential Job Functions

Answer phone calls on 911 lines and non-emergency lines for the Culpeper County Public Safety Communications Center

Interview callers to obtain essential information and record data on incidents as they develop

Analyze calls for priority level of emergency response and take or recommend an effective course of action to protect life and property by applying complex police and fire policies and procedures

Broadcast calls for service to police / fire field units, order services requested by field units, dispatch and / or cancel field unit back-up assistance and monitor field units for service availability

Operate sophisticated computer-aided dispatch radio and phone systems and accurately enter information into the computer, including brief descriptions of crimes, incidents, or other emergencies

Maintain composure and professionalism when dealing with hostile or frightened callers during stressful or rapidly changing situations

Assist supervisory and directorial staff in various tasks

Assist in liaison activities with any and all agencies and persons regarding all operations of the Center

Prepare and maintain records and files; Prepare reports

Non-Essential Job Functions

Provides information and education to the public on EMS, public safety and related topics

Perform related duties as required

Qualifications

Education and Experience :

Education equivalent to a high school diploma. Public safety experience is preferred.

Special Qualifications :

Must successfully complete criminal history background investigation, including fingerprinting to include no felony convictions, no serious misdemeanor convictions, all convictions shall be reviewed on a case-by-case basis. Must possess a valid Virginia driver's license. Ability to successfully complete in-house training program within 6 months of employment. Must attend and pass DCJS Communications Basic Possession of or ability to obtain and maintain NCIC / VCIN, CPR, and EMD within one year of employment. Must complete and pass : ICS 100, 200; NIMS 700; PST1; CPR; EMD; Fire Communications; Dispatchers Role in Homeland Security; and DCJS Basic Communications School.

Knowledge, Skills, and Abilities :

Ability to learn the methods of operating communication systems, radios and teletype procedures

Ability to operate complex computerized equipment rapidly and accurately while receiving information by telephone

Ability to work well in emergency situations

Ability to speak distinctly and learn correct telephone answering techniques

Ability to hear and distinguish between several voices at the same time while acquiring and retaining information such as names, numbers and locations

Ability to wear headset

Ability and willingness to work any shift to which assigned

Ability and willingness to work assigned weekends and holidays

Ability to read maps and knowledge of county geographical area, road systems and the locations of landmarks.

Ability to multitask

Ability to follow oral and written instructions

Ability to deal courteously with public under stressful conditions including handling irate persons and emotional situations

Skill in working under pressure of deadlines and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general public

Working Conditions & Disclaimer

Essential functions are regularly performed in a public safety emergency communications center setting, often under stressful conditions, primarily sitting for extended periods of time at a telecommunications console position utilizing radio, telephone, and computer equipment. Hours of operation are 24 hours a day, 365 days a year. The employee is primarily scheduled for shift work hours which normally are 2-3 day periods consisting of 12-hour days. Work periods may have permanent or rotating days off, frequently requiring the employee to work holidays, evenings, or nights. The employee in this position is considered essential personnel, and is subject to working overtime, being held over, or called back for disasters, local emergencies, or special events. Frequent contact with the public, police, fire, and emergency services.

This above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications as required of employees assigned to this job. In compliance with the Americans with Disabilities Act, Culpeper County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.