Desktop Support Technician

Job Title : Desktop Support Technician

Contract Duration : 4+ months

Job Location : Crofton, MD 21114

Position Type : Hourly contract (W2 only)

Responsibilities :

Provide hardware and software support for desktops and laptops

Perform maintenance, installation, and upgrades for PCs, software, and peripherals

Troubleshoot and resolve issues not addressed by the service desk

Ensure professionalism and support for executive-level (C-Level) clients

Maintain Service Level Agreements (SLAs) and update ticketing systems

May assist with server or network support, though certification is not required

Must-Have Skills :

Strong communication skills

Experience with Mac OS (Ventura, Monterey, Sonoma) and Windows 10 / 11 in a professional setting

Proficiency in Microsoft Office 365 Suite and ServiceNow

Customer service experience is critical

Nice-to-Have Skills :

Audio / Visual (A / V) experience

Additional customer-facing experience

Windows and Mac troubleshooting skills