Desktop / Tech Support : II

Daily Responsibilities?

1. Troubleshoot and resolve complex end-user computing issues.

2. Manage ticket fulfillment and resolution processes.

3. Implement automation solutions to improve efficiency.

4. Monitor and optimize end-user computing performance.

5. Communicate effectively with stakeholders to understand and meet their needs.

6. Lead incident response activities for end-user computing issues.

7. Manage IAM tasks such as role-based access control and user provisioning.

8. Administer and support Microsoft 365 services, including Exchange, SharePoint, and Teams.

9. Continue developing cloud skills through training and practical application in projects.

10. Implement platform integrations and automations between various cloud platforms.

Other Qualifications

• Strong technical skills in end-user computing and troubleshooting.
• Ability to analyze complex problems and develop effective solutions.
• Experience in managing ticket fulfillment and resolution processes.
• Proficient in scripting and automation tools.
• Knowledge of DevOps practices and tools.
• Proficient in IAM principles and practices.
• Advanced knowledge of cloud platforms, particularly Microsoft 365.
• Intermediate understanding of AWS services and their applications.

Not traditional help desk / automation experience

• Workload - 50% tickets / 50% building / maintain processes
• Some level scripting / understanding - bash / PowerShell
• Cloud - M365 must
• AWS / integration - basic understanding
• Team - frontline support / tech services support

o Help desk rotation - 60 calls / week

o End user facing

Window / Mac IOS support experience

User help remotely

Remote tools experience

Technology Requirements?

• AWS
• Cloud
• M365
• SharePoint
• Skills

Desktop Support, AWS, M365, SharePoint

• Top Skills Details

Desktop Support,AWS,M365,SharePoint

• Additional Skills & Qualifications

NO COLLEGE DEGREE REQUIRED BUT THE HIGH SOCHOOL DIPLOMA IS REQUIRED

• Any certifications that apply to the role
• Aplaz
• Network plaz certification
• Experience Level

Expert Level

• Pay and Benefits

The pay range for this position is $25.00 - $31.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Greenwood Village,CO.

• Application Deadline

This position is anticipated to close on Oct 31, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.