Machine Operations Support Coordinator

TCI has an immediate need for a Machine Operations Support Coordinator in Louisville, KY. This is a long-term contract opportunity not available for C2C. NOTE : This position requires US Citizenship or Permanent Residence (Green Card). RESPONSIBILITIES Program PLCs, HMIs, VFDs, Light Curtains, etc. for the parts team. Provide technical support via phone, email, and video to customers, service technicians, and spare parts coordinators. Document and troubleshooting electrical, mechanical and programming issues Coordinate with internal teams (engineering, manufacturing, sales, etc.) to develop a resolution for the issue. Follow up on open service tickets. Ensure the service ticket is completely documented and all collaborating data and communication is attached. Create requests to the parts group for warranty and contract parts orders and part quotes based on field service technician requests. REQUIREMENTS Minimum of Associate’s Degree in a related field. 3-5 years of experience servicing, testing, maintaining, or providing troubleshooting support for controls-based industrial equipment. Detail-oriented, self-starter, with excellent customer service skills and a strong technical aptitude. Ability to read mechanical and electrical drawings. Must possess strong oral and written communication skills. Is proficient using Microsoft Office (Word, Excel, Outlook). Work schedule is Monday through Friday (8 hours / day) with periodic rotation to cover early or late shift (10am-7pm). Periodic covering of after-hours support is also required which may include coming into the facility to remove a part from a machine on the floor or programming a part. Ability / experience to troubleshoot RSLogix500 and RSLogix5000-based PLC logic is desired. WinMan experience is desired. This position requires US Citizenship or Permanent Residence.