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Customer Care Representative - B2B (Email & Chat Support)

Customer Care Representative - B2B (Email & Chat Support)

Aptino, Inc.Plano, Texas, United States
20 hours ago
Job type
  • Full-time
  • Permanent
Job description

Role : Customer Care Representative - B2B (Email & Chat Support)

Location : Plano, TX (Onsite)

Type : Full-Time | Direct Hire

Are you an energetic problem solver who loves improving customer experiences? We’re looking for passionate individuals—fresh graduates or experienced professionals—who can think critically, act independently, and leverage tools (including AI!) to enhance operations and customer satisfaction.

What You’ll Do :

  • Assist customers via phone, email, and chat with accuracy and empathy.
  • Identify and solve issues through strong analytical and problem-solving skills.
  • Use AI and automation tools to streamline processes and improve efficiency.
  • Collaborate with cross-functional teams to enhance the overall customer journey.
  • Track, analyze, and share insights that drive better decisions and smoother workflows.

What We’re Looking For :

  • Strong problem-solving and analytical mindset.
  • Energetic, proactive, and detail-oriented personality.
  • Excellent communication and collaboration skills.
  • Comfortable using technology, data, and AI to drive results.
  • Bachelor’s degree preferred (or equivalent experience).

    • If you’re curious, tech-savvy, and ready to make a difference—let’s connect! ?

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    Customer Care Representative • Plano, Texas, United States

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