Technical Support Specialist

Job Title -Technical Support Specialist

Location : Bristol, IN

Technical Support Specialist - Bristol, IN

The Technical Support Specialist position is responsible for receiving, recording, and reconciling customer / end user technical questions on use and implementation of computer products, in a timely and professional manner.

JOB RESPONSIBILITIES :

• Answer incoming customer telephone calls in a courteous and professional manner
• Assist customers / end users with questions on product installation, usage, and implementation
• Respond to and investigate customer / end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
• Answer customer inquiries and provide appropriate technical and / or product-related information
• Rely on instructions and pre-established guidelines to perform the functions of the job
• Escalate complex inquiries
• Research and resolve customer complaints
• Obtain customer feedback information
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in helpdesk tracking system
• Organize and maintain a file system; correspondence, and other records
• Maintain working knowledge of products and / or services
• Prepare reports and correspondence, as needed
• Other tasks as assigned

What you need to be successful :

o Network structure, security, and function

o Network printer function and the ability to troubleshoot printing problems

o VoIP phone functions and the ability to troubleshoot problems

o Windows operating systems

o Effectively prioritize and execute tasks in a high-pressure environment

o Develop a thorough understanding of company's IST products and services

o Communication skills, verbal and written

o Interpersonal skills

o Organizational, problem-solving, and analytical skills

Are you Interested?

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