Salon Manager

Job Summary

The Salon Manager / Director (title to commensurate with experience) is responsible for achieving and exceeding the Salon's goals and ambitions. The Manager / Director will build both short and medium-term action plans to further develop the local business. The Manager / Director is expected to deliver excellence within every facet of the Salon business and set the standard for the team in terms of optimizing sales potential, elevating client experience and achieving operational excellence. The Salon Manager / Director will have oversight of the 4 key business functions : Sales, Client Development & Experience, Operations & High Jewelry Development.

Key Duties, Responsibilities and Accountabilities

Sales & Sales Support

• Develops sales planning, phasing, and related action plans.
• Achieves & exceeds annual sales budget.
• Delivers accurate monthly & weekly sales projections.
• Maintains pending sales data and ensures timely invoicing and delivery.
• Mentors, coaches, and supports the Sales Executives in the development and execution of strategic action plans to achieve sales goals.
• In charge of the seamless operation of the Sales Floor and that all parties are trained and purposefully leveraged to achieve Salon sales ambitions.
• Oversees client development program as well as other sales, marketing, CRM and customer service initiatives, ensuring all company goals are met.

Client Experience & Development

Team Management & HR

Merchandising & Display

Operations

Ensures that all systems related processes and reporting related to daily sales and operations are executed with accuracy :

Job Qualifications