Desktop Support Specialist

POSITION SUMMARY : The IT Desktop Support Specialist provides computer support to all departments and locations within Bridgeview Eye Partners (BVEP). Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workstation performance. This person processes Help Desk calls in a timely and accurate manner and provides employee training and assistance as required.

REPORTS TO : IT Manager

LOCATION : Akron, OH

Wage Range : $19.00-$23.00

This role is hybrid eligible. Travel is required.

ESSENTIAL RESPONSIBILITIES :

• Installs, diagnose repairs, maintains, and upgrades all hardware and software for all departments to ensure optimal workstation performance. This includes tracking, IT support, and maintenance on all computers.
• Provides employee training and IT assistance as required.
• Maintains and correctly utilizes support ticketing systems to track and prioritize system issues.
• Escalate issues to proper resource as required.
• Troubleshoots computer and printer issues, in addition to all peripheral equipment (copiers, telephone systems and fax machines)
• Coordinates with supervisor when outside support is needed
• Maintains the Information Technology inventory in the server room as well as satellite administrative offices, which includes pictures of all devices and updated information on software and hardware pieces.
• Maintains and retains current documentation on all areas related to the Information Technology department
• Oversees installation of network cabling for projection software at all locations, and installs cabling for networking computers, printers, etc. when needed
• Troubleshoots broadband connections and telephone connections.
• Supports all outside presentations (i.e. continuing education seminars), by ensuring all required AV equipment is set up and functional
• Rotates “on call” responsibilities, including rotation on nights and weekends
• Performs other duties and assumes various responsibilities as determined by IT Systems Director

EDUCATION AND / OR EXPERIENCE :

COMPETENCIES :

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines) :

PERSONAL DEVELOPMENT :

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.