Manager, Support Operations (Data Platforms)

Overview

Manager, Support Operations (Data Platforms) : An IT leader with a detailed understanding of IT Service Management principles. Manages teams providing technology support operations in data platforms, end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with peers.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in managing IT projects or operations teams
• At least 3 years of Technical Operations experience
• At least 3 years of experience in People Management
• At least 3 years of experience in IT systems and infrastructure
• At least 3 years of experience with data platforms and operating systems
• At least 3 years of experience in technical operations or end user technical support

Preferred Qualifications

Legal and Compliance

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed number of hours to be regularly worked. Capital One is an equal opportunity employer and maintains a drug-free workplace. The company will consider qualified applicants with criminal histories in accordance with applicable laws.

Locations and salary ranges (example) : McLean, VA : $146,100 - $166,700 for Manager, Support Operations; Richmond, VA : $132,800 - $151,600 for Manager, Support Operations. Other locations will follow their respective pay ranges. This role may be eligible for performance-based incentive compensation and long-term incentives depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries.

If you require an accommodation during the application process, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@. All information provided will be kept confidential and used only to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please email Careers@.

Capital One does not provide, endorse nor guarantee third-party products or services available through this site. Capital One Financial is made up of several entities; positions posted in Canada, the United Kingdom, and the Philippines correspond to Capital One Canada, Capital One Europe, and Capital One Philippines Service Corp. respectively.

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