Talent.com
Parking Call Center Representative- 2nd shift
Parking Call Center Representative- 2nd shiftABM Industries • Chicago, IL, US
Parking Call Center Representative- 2nd shift

Parking Call Center Representative- 2nd shift

ABM Industries • Chicago, IL, US
10 days ago
Job type
  • Full-time
Job description

Overview

Job Summary Details :

We are seeking a motivated and experienced Call Center Operator to join our dynamic customer service team. As a Call Center Operator, you will be responsible for overseeing day-to-day operations, be part of a team of customer service representatives, and ensure the delivery of exceptional service to our customers. The ideal candidate will have a strong background in call center operations, excellent communication skills, and a commitment to achieving high levels of customer satisfaction

Schedule : Wednesday-Sunday (4pm-12am)

Pay Rate : $16.60 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Call Center Operations :

  • Respond to all service requests via, ticket, phone, email, ping, or other forms of communication.
  • Proactively update tickets within multiple ticketing systems.
  • Manage call queues, tickets, emails, and manage scheduling to meet service level agreements.

Performance Management :

  • Adhere to performance expectations, key performance indicators (KPIs), and Service Level Agreements (SLAs)

    • Quality Assurance

  • Adhere to quality assurance processes to ensure consistent and high-quality customer interactions.
  • Participate in regular audits of calls and provide constructive feedback.

    • Customer Satisfaction :

  • Monitor customer satisfaction metrics and suggest strategies to improve customer experience.
  • Address escalated customer issues promptly and effectively.

    • Reporting and Analysis :

  • Generate and analyze call center performance reports, identifying trends, areas for improvement, and opportunities for efficiency.
  • Provide regular updates on management on team performance and key metrics.

    • Teamwork :

  • Foster a positive and collaborative team environment focused on achieving performance goals and delivering outstanding customer service.

    • Qualifications :

  • High school diploma required; bachelor's degree preferred.
  • 3+ years of experience in call center operations, with at least 1-2 years in a leadership role.
  • Proven track record of achieving and exceeding performance targets.
  • Strong communication and interpersonal skills.
  • Familiarity with call center technology and software.

    • A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code : 88H, 88M, 88N, LS, 0431, 2T2X1

    Create a job alert for this search

    Call Center Representative • Chicago, IL, US