Guest Service Agent - Hilton Baltimore Inner Harbor

Guest Service Agent

The iconic Hilton Baltimore Inner Harbor is seeking a full-time Guest Service Agent to join their front desk team! This 757-room property is located next to Oriole Park at Camden Yards. Inner Harbor's museums, the National Aquarium, and connected to Baltimore Convention Center via skywalk!

Ideal candidates for this position will have previous hotel front desk experience (ideally at a property of comparable size and of Hilton brand), but all candidates should have a passion for curating exceptional guest experiences and an excellent command of computer / phone technology!

Shift Pattern : Candidates should be available to work flexible shifts between the hours of 7 am and 11 pm, weekdays / weekends / holidays as needed

Pay Rate : $20.85 per hour, plus potential for incentives / upsells

What are the benefits of working for Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as :

• Medical Insurance Coverage for you and your family
• Best-in-Class Paid Time Off (PTO)
• Mental health resources including free counseling through our Employee Assistance Program
• Debt-Free Education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including : college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Go Hilton travel program : 100 nights of discounted travel
• Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Access to your pay when you need it through DailyPay
• Paid Holidays, including your birthday!
• Available benefits may vary depending upon property-specific terms and conditions of employment
• Available to positions classified as Full Time only

What will I be doing?

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!