IT Computer Lab Assistant - Extension Campuses PT

IT Computer Lab Assistant - Extension Campuses PT

Aurora Downtown Campus

Part-time Support Staff

Hybrid Option : No

Join our dynamic team at Waubonsee Community College, where your career can flourish. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college’s culture of collaboration, professional growth and student success. Your future starts here – join us today!

The InformationTechnology Computer Lab Assistant – Extension Campuses reports to the InformationTechnology Coordinator - Extension Campuses.  Basic functions for this position include assisting computing customers andmaintaining the computing lab environment.

Ensure that all equipment in the computing lab is operating properly.

Prepare labs and classrooms for the start of each semester.

Assist customers in the operation of computer hardware andprinting.

Assist customers with logins and passwords.

Assist students with accessing various application software.  Thorough knowledge of all applicationsoftware is not mandatory.

Answer the Technical Assistance Center phone.

Communicate with TAC on an ongoing basis to ensure customerservice issues are handled appropriately.

Ensure that the computing labs are neat and organized.

Assist in training other Information Technology (IT) staff.

Provide backup and assistance to other areas of IT includingComputer Services Technicians and Specialists, when needed.

Perform any other duties assigned.

Minimum Qualifications

High school diploma or equivalent required.Associate’s degree preferred.

Minimum of one year experience required in either technical support or a customer service position supporting a computer environment.

Basic hardware and software knowledge.

Excellent communication and interpersonal skills, including the ability to communicate effectively with users of various technical skill levels via e-mail, in person, and on the telephone. Please attach the following documents when applying :

• Cover Letter-Yes
• Resume-Yes
• References-No (Can be provided at interview)
• Transcripts-No (Can be provided at interview)

Position Details

req2050

Grant Funded : No

Minimum Starting Rate : 19.33 - 23.29

Compensation Type : Hourly

Compensation : The pay for this position will be determined by your experience, education, and qualifications.

Work Schedule : Other Wed & Thurs 5-9 : 30 pm, Fri & Sat 8am-4 : 30pm

Work Hours : 25 hours / week

Testing :   No

Targeted Hire Date :   12 / 19 / 2025

Benefits : Click to See Benefits Page

Special Instructions : Please attach all required documents at the time of application.

EOE, including disability and veteran