Mailbox Operations Specialist
Tekgence IncDallas, TX, US1 day ago
Job type
- Full-time
Job descriptionManage the ILEC Meet-Point Mailbox, processing ~400 monthly requests for circuit information between CLLI codes Respond to customer requests for meet-point information, perform redesigns, and help establish new meet-points Operate the XML mailbox to process requests for establishing or updating Local Service Request (LSR) XML Gateway connectivity Create CLEC test and production APPL IDs to facilitate customer order submissions Coordinate and facilitate calls among test managers, IT, and customers for platform testing, troubleshooting, and migrations Understand circuit provisioning, CLLI codes, and mailbox operations Bachelor's degree strongly preferred, or 5–8 years of experience in telecom operations, customer service, or technical support Strong organizational and multitasking abilities Familiarity with LSRs, XML gateway interfaces, and wholesale telecom processes Skilled in technical troubleshooting and customer communication Ability to manage and prioritize high-volume requests in a fast-paced environment
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Operation Specialist • Dallas, TX, US