Loan and Share Mediator (Collector / Call Center)

Loan and Share Mediator I

Albany, NY

Fusco Personnel has been retained to recruit for a Loan and Share Mediator I on behalf of our established and respected client in the financial services industry. This is an excellent opportunity to contribute to a trusted financial institution while building your expertise in collections and member relations.

This position offers an exciting opportunity to play a key role in supporting the collections process, ensuring compliance with federal and state regulations, and delivering excellent service to members. If you have a strong understanding of collections, consumer lending, and regulatory compliance, we encourage you to apply!

Key Responsibilities :

Manage the collection of assigned accounts, including negative share balances, MasterCard accounts, consumer, and small commercial loans

Accurately maintain all records related to account collections

Acquire and maintain knowledge of bankruptcy, foreclosure, and repossession laws

Make recommendations regarding repossessions, charge-offs, or internal collection efforts

Ensure compliance with the Telephone Collection Practices Act, Fair Debt Collection Practices Act, and Fair Credit Reporting Act

Apply knowledge of regulations regarding the right of offset and freezing funds (SSI, SSD, Pension)

Maintain professional relationships with collection attorneys, repossession agents, and vendors

Track and report collection figures and performance metrics

Meet established goals related to call quality, member service, and efficiency

Demonstrate proficiency in managing negative share accounts and consumer loans 18–29 days delinquent

Qualifications :

Associate’s degree from an accredited college or university

Minimum of 2 years’ experience in a telephone collections or call center environment preferred

Strong understanding of collection practices, consumer lending, and applicable laws / regulations

Excellent communication, problem-solving, and customer service skills

Ability to work efficiently and accurately in a deadline-driven environment

Salary Range : $17.00-$20.00 / hr

Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.

Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts.

Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action / Equal Opportunity, Race / Gender / Veterans / Disability Employer