Collections Assistant Manager

Job Description

Job Description

This is an in-office role reporting to our headquarters in Santa Ana, CA.

Are you a passionate leader who thrives in a dynamic, people-focused environment? Do you believe in coaching with heart, mentoring with purpose, and driving performance through empowerment? Apply today and help us build brighter financial futures — one member at a time.

At Orange County’s Credit Union, we don’t just offer banking services, we create meaningful relationships that empower our members and enrich our community. With over 85 years of trust, $2.5+ billion in assets, and 140,000+ members, we’ve built a reputation for excellence—and we’re just getting started.

Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register’s 2025 and 2024 Best Credit Union list, and the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction . When you join us, you’re not just taking the next step in your career; you’re joining a team that loves where they work.

We’re looking for a Collections Assistant Manager who brings energy, empathy, and excellence to every interaction. This is your opportunity to make a meaningful impact by supporting our members through life’s financial challenges while leading a high-performing team to success.

Lead with Purpose

• Partner with the Loan Servicing Manager to guide daily operations of the Collections Department.
• Coach, mentor, and inspire Supervisors, Team Leads, and Collectors to deliver exceptional service and results.

Drive Operational Excellence

Support Our Members & Associates

Strategic Planning & Reporting

Ensure Compliance & Manage Risk

What You Bring :

Why You’ll Love Working Here :

Anthem HMO / PPO, Delta Dental, and Unum options – from day one!

Orange County's Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.