Network Operations Center Analyst II (Remote)

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

CBIZ's Managed Services Technology division is looking for an experienced Level 2 NOC Technician to support clients.

The NOC Analyst Level 2 will be part of the service desk team, providing mostly remote support to our MSP clients in the Toledo metro area. The ability to work after hours and / or weekends as part of a call rotation and when necessary, will be required. This shift is Sunday - 11 : 00 p.m. ET - 11 : 59, M-F, 12AM-8AM, ET with 1 hour for lunch. This position will be supporting one of CBIZ's most important clients and requires excellent communication skills, proactive thinking, excellent customer service skills, a strong sense of urgency and a strong desire to continue to grow your Azure skills.

The NOC Analyst Level 2 primarily performs technical support for clients related to Azure and Azure Virtual Desktop. This position will also include support for local and wide area networks, MS Windows personal computers, mobile devices, as well as provides password resets, and adds / modifies users in Active Directory and O365.

Essential Functions and Primary Duties

• Must have at least two years of experience with Azure and Azure Virtual Desktop support.
• Be part of the service desk team, providing mostly remote support to our MSP clients.
• React to level 2 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications.
• Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution.
• Provide superior customer service by being courteous, knowledgeable, and professional.
• Respond to and log all inquiries received from clients via telephone, email, or client portal.
• Create properly formatted tickets on all inquiries in ticket management software.
• Keep well documented and updated case notes on all tickets daily.
• Create and maintain client-related documentation.

Preferred Qualifications

Solid understanding of and ability to configure TCP / IP subnetting and troubleshooting Internet connectivity

Minimum Qualifications

The hourly rate for this job in this market is $33.65 / hr. to $45.67 / hr. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.

The compensation above is not representative of an employee's total compensation. Beyond income, should you become a full-time team member, you have access to comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program, paid holidays, paid vacation, sick leave and much more.

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