Helpdesk Specialist

Boxer Property ManagementDallas, TX, United States

12 hours ago

Job type

Full-time

Job description

Job Details

Job Location

Dallas - Dallas, TX

Position Type

Full Time

Job Shift

Day

Job Category

Information Technology

Description

The Help Desk Specialist serves as the first point of contact for technical support within the organization, providing assistance for desktop systems, applications, and building technology systems. This role ensures employees receive timely and effective technical support across all US based Boxer Property corporate and management offices, minimizing downtime and ensuring consistent productivity.

Responsibilities include troubleshooting hardware, software, and network issues, assisting with system configurations, and supporting building systems such as Access Control and Video Surveillance. The role also contributes to user training, device management, and IT documentation.

Duties & Responsibilities

Technical Support

Provide first-level support for end-users via ticketing system, phone or email

Diagnose and resolve desktop, laptop and software issues within defined SLAs

Support and configure Microsoft 365, Teams and related collaboration tools

Manage and maintain devices through Microsoft Intune, including compliance, enrollment and remote troubleshooting

Create and manage Active Directory and Azure AD user accounts and permissions

Manage company cell phone accounts, configuration and unified deployment

Perform adds, moves and changes for softphones using Microsoft Teams and 8x8

Collaborate with vendors to resolve Internet, fax or circuit-related issues

Travel to local business offices to perform onsite support and maintenance

Management Offices & Building Systems Maintenance

Conduct routine maintenance on desktops, laptops and network-connected systems

Apply security patches, firmware updates and configuration changes

Monitor and respond to alerts form Intune, endpoint protection and monitoring tools

Provide Tier 1 and Tier 2 support for Access Control Systems and Video Surveillance Platforms

Maintain documentation for hardware, software and building system configurations

User Training and Documentation

Develop and maintain user guides, quick reference materials and FAQs

Conduct onboarding sessions and IT orientation for new hires

Maintain internal SOPs and contribute to process improvement initiatives

Reporting and Analysis

Track and analyze help desk ticket trends and performance metrics

Participate in IT Inventory Management activities

Recommend system enhancements based on recurring issues

Generate reports for management on service response and resolution times

Qualifications

Education & Training

Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)

Certifications such as CompTIA A+, ITIL, or Microsoft 365 / Intune Administrator are advantageous

Knowledge & Skills

Strong technical troubleshooting and analytical skills

Proficiency with Microsoft 365, Teams and Intune

Familiarity with Access Control and Video Surveillance systems

Excellent written and verbal communication skills

Ability to manage multiple tasks in a fast-paced environment

Experience with network fundamentals, including LAN / WAN and Wi-Fi

Proactive, detail-oriented and team-focused

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Helpdesk Specialist • Dallas, TX, United States

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