The Assistant Branch Manager plays a key role in the efficient operation of a First Harvest Credit Union branch. In partnership with the Regional Manager, this position is responsible for overseeing daily branch operations, coaching and developing staff, ensuring compliance, and delivering exceptional member service. Additionally, the Assistant Branch Manager drives sales and membership growth while fostering a positive, high-performance work environment. Success in this role requires strong leadership, a commitment to service excellence, and the ability to inspire and support a dynamic team.
KEY RESPONSIBILITIES
Employee Development & Performance Management
- Mentor and develop employees by identifying growth opportunities, providing coaching, and fostering professional development.
- Recognize and reward high-performing employees while holding staff accountable for performance, behavior, and attitude.
- Conduct monthly performance meetings with each employee to review progress, set future goals, and develop improvement strategies.
- Inspire and motivate team members to achieve their best through positive influence and strong leadership.
Branch Operations & Compliance
Assist in the execution of branch operations, including supply and cash management, adherence to policies and procedures, and staff scheduling to ensure optimal coverage.Enforce compliance with all safety, security, and regulatory measures, including dual control procedures, vault settlements, audits, and security inspections.Serve as the acting Branch Manager in their absence, ensuring seamless branch operations.Sales & Service Excellence
Drive branch performance by supporting individual and team sales goals, providing coaching, and acting as a role model.Ensure the branch consistently meets or exceeds sales and service objectives set by First Harvest Credit Union.Demonstrate enthusiastic support for the organization's mission, values, and long-term objectives.Proactively resolve escalated member issues within designated authority levels to maintain high service standards.Leadership & Team Engagement
Foster a well-trained, highly motivated team while maintaining a positive and inclusive work environment.Assist in conducting staff meetings, updating employees on promotions, policies, sales goals, and operational updates.
Encourage staff participation in training and professional development programs, including compliance and lending development courses.Community Involvement
Represent the credit union at community events, promoting engagement and strengthening relationships with members.Support initiatives that align with the credit union's mission and community outreach goals.QUALIFICATIONS & EXPERIENCE
Education :
High School Diploma or GED requiredAssociate's degree preferredExperience :
Minimum of 3 years of experience in financial services, with a strong background in lending, sales, and member service.Leadership or supervisory experience within a credit union or banking environment required.Skills & Competencies :
Strong knowledge of consumer lending, regulatory requirements, and loan processing.Proven ability to drive sales, business development, and operational efficiencies while maintaining high member service standards.Excellent leadership, coaching, and team-building skills.Strong problem-solving and decision-making abilities to effectively address member concerns and operational challenges.Familiarity with credit union products, services, and compliance regulations.Experience with DNA core systems (preferred but not required).Willingness to travel to other branches or company events as needed.Salary : The base pay for this position ranges between $60,000 and $65,000. Additional incentives may be provided as part of a total compensation package. Factors, such as but not limited to, relevant experience, education, and skill level may impact the pay for this position.
Benefits :
We offer a range of benefits and perks based on eligibility. These benefits include :
Health, Dental, and Vision InsuranceCompany Paid Short Term (STD) & Long Term Disability (LTD)Company Paid Employee Basic Term Life InsuranceVoluntary Term Life Insurance for Spouse & Child(ren)Critical Illness, Accident, and Hospital Indemnity InsuranceHealth Care Flexible Spending Account (FSA) / Health Savings Account (HAS) : Pre-taxed funds available to pay for some health-related expensesTuition ReimbursementEmployee Discount on Loans, Travel, Tickets, and More!401k Match of up to 5% + A Free Annual Retirement Planning Session11 Paid Company HolidaysUp to 8 paid hours for community volunteerismFull time employees accrue 40 hours of sick, 10 days of PTO, & 1 personal holiday annually. PTO increases to 15 days after the 1st completed year!Physical Requirements :
The physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more.
Americans with Disabilities Act (ADA) :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request and accommodation please contact Human Resources at ext. 5104 or via email to .
First Harvest Credit Union is an Equal Opportunity Employer / Veterans / Disabled
