Frontdesk Supervisor

Job Description

Job Description

About the Role :

The Frontdesk Supervisor plays a pivotal role in ensuring the smooth and efficient operation of the front desk within our accommodation and food services establishment. This position is responsible for overseeing daily front desk activities, managing staff schedules, and delivering exceptional customer service to guests. The supervisor will act as the primary point of contact for guest inquiries, complaints, and special requests, ensuring a positive and welcoming experience. Additionally, the role involves coordinating with other departments to maintain seamless communication and operational flow. Ultimately, the Frontdesk Supervisor contributes significantly to guest satisfaction, operational excellence, and the overall reputation of the property in Clearwater, FL.

Minimum Qualifications :

• High school diploma or equivalent required; associate degree or higher in hospitality management preferred.
• Minimum of 2 years experience in front desk operations within the accommodation or food services industry.
• Proven supervisory or team leadership experience in a customer-facing environment.
• Proficiency with property management software and basic office applications.
• Strong communication skills with the ability to interact professionally with guests and staff.

Preferred Qualifications :

Responsibilities :

Skills :

The Frontdesk Supervisor utilizes strong organizational and leadership skills daily to manage front desk operations and staff effectively. Excellent communication skills are essential for interacting with guests, resolving conflicts, and coordinating with other departments to ensure a seamless guest experience. Proficiency in property management software and office tools enables accurate handling of reservations, billing, and reporting tasks. Problem-solving skills are frequently applied to address guest concerns promptly and maintain high satisfaction levels. Additionally, the ability to multitask and prioritize responsibilities ensures that the front desk operates efficiently during peak periods and special events.