Cadence Bank is hiring : LIVE (video) Teller in Tupelo

What The Role Is

The LIVE Teller (ITM Specialist) processes teller transactions via video through the Interactive Teller Machine (ITM). This includes balance inquiries, transfers, deposits, loan payments, account research, and product information. The ITM Specialist expands our customers\' relationship with Cadence Bank through education and product / service solutions tailored to each customer\'s needs. This role provides customer service and support handling requests of varying degrees of complexity. The ITM Specialist assists customers via CL machines located at multiple locations. This position takes ownership of customers\' needs while modelling standards and vision to provide clients and teammates with exceptional products, service, and support, and aims to be a leader within the banking industry by building a full-service, first-class, and professional remote banking team. This is an on-site position.

How You Will Make An Impact

• Teller Functions : Efficiently, accurately perform teller functions using ITM machines, including deposits, loan payments, disbursements, transfers, transaction verification, and discrepancy resolution.
• Present and explain Cadence Bank services and products to customers; assist in meeting financial needs by listening, collecting data, securing answers, and reporting results.
• Perform file maintenance such as address changes, unlocking Cadence OLB, Debit Card limits, etc.
• Take complete ownership of every interaction, including callbacks or extended research as needed.
• Complete compliance, training, and all other training offered to ITM Specialists.
• Seek ways to streamline work processes and continuously improve the ITM experience.
• Represent Cadence Bank in a positive and professional manner.
• Maintain confidentiality of customer and other sensitive information.
• Treat all co-workers and Cadence Bank customers with respect.

Who You Are

Qualifications

Education

Required : Bachelors or better

Equal Opportunity

Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Details

If your experience aligns with this description, please consider applying. We believe a diverse workforce adds problem-solving and creative thinking. We’re dedicated to adding new perspectives to the team and encourage everyone to apply.

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