Mobile Associate - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, building new and deepening existing relationships to uncover customer needs and educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates work with their team and proactively build skills and proficiencies in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Responsibilities

• Build proficiency related to serving and selling to customers, while providing a world-class customer experience and building loyalty by : helping customers continue their shopping journey (online, through Customer Care, or in-store); exploring individual needs; providing hands-on demonstrations of technology; side-by-side selling to find personalized solutions beyond devices and service plans; and approaching service and sales needs with composure, integrity, and compassion.
• Become skilled with digital tools in interactions and onboarding to demonstrate : how our coverage stacks up in the customer's neighborhood, and why T-Mobile plans and services enable customers to live unlimited, stay connected and go further. Complete training on in-store experiences, new skills and processes, knowledge of systems and reference resources. Make the most of time on shift by seeking information between customers and staying informed about wireless innovations.
• Establish relationships with and partner with T-Mobile employees across channels (including business and customer service) to collectively own the customer experience and resolve issues, identify and hand off small business leads, and support team initiatives to create an inclusive environment.

Education and Work Experience

Knowledge, Skills and Abilities

Licenses and Certifications

Travel

Travel Required : No

DOT Regulated

DOT Regulated Position : No

Safety Sensitive Position : No

Compensation

Hourly Base Pay : $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, on-the-job training is provided and the trainee is eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000 / year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn $20 / hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. We offer medical, dental, and vision, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays per year (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually). Benefits also include paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, mobile service and home internet discounts, pet insurance, and commuter / transit programs. For more information, visit www.t-mobilebenefits.com.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation, or harassment based on these factors is not tolerated. If you require a reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.

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