Account Director

Account Director Role

We're looking for a strategic and passionate Account Director to lead social media efforts for an auto client. This role is critical in guiding the day-to-day client relationship, driving content excellence, and ensuring seamless coordination across teams to deliver bold, data-driven social strategies and content. The core role of our Social Client Service team is to spearhead the execution of brand directives including Tier 1 social media campaigns, vehicle reveals / launches, and always-on organic social media support and closely collaborate with other cross-functional teams.

Responsibilities

Client Partnership & Strategy

• Serve as a primary point of contact for the client's social media initiatives across the auto client's brands
• Lead day-to-day communications through meeting scheduling, feedback trackers, meeting notes, status documents, QA and other topics under account leadership
• Review all deliverables for brand & strategic alignment, through all rounds of client feedback
• Translate brand goals and business objectives into smart campaign specific strategies
• Collaborate with the Strategy, Creative, and Media teams to ensure cohesive, audience-first campaigns
• Proactively identify opportunities for growth, innovation, and improvement across social touchpoints
• Responsible for preparing and responding to day-to-day client and executive communications / responses on behalf of internal team
• Manage smaller day to day client escalations. Ensures exceptional delivery of tactics to form / reinforce client rapport

Project & Team Oversight

Production, Content & Performance Stewardship

Collaboration & Integration

Qualifications

58 years of account management experience in an agency setting (automotive experience a plus) Proven expertise in managing social media programs for large-scale brands Exceptional client service skills with a calm, solutions-oriented mindset Strong understanding of social platform best practices, trends, and analytics (Meta, X, TikTok, YouTube, LinkedIn) Adept at juggling multiple complex projects with meticulous attention to detail Confident communicator who can lead presentations and cross-functional meetings Team player with a collaborative spirit and entrepreneurial energy Familiarity with asset specs, usage rights, and versioning across social platforms

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include :

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines. Compensation Range : $(73,910-101,200) Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer / temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be (11 / 15 / 2025).