Customer Service Representative

The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

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SAP experience as they are moving to that ERP system

Aerospace experience

Experience with ERP systems

o Any ERP system is fine, they are switching to SAP so that would be preferred

Intermediate Microsoft Office experience specifically Excel

Excellent verbal and written communication skills

o Comfortable in a professional setting working with clients and upper management

Problem solver ability to find creative solutions