Support & Implementation Project Manager

Job Description

Title : Support & Implementation Project Manager

Location : Remote

We are seeking a Support & Implementation Project Manager to provide hands-on support to SaaS users and collaborate with implementation teams to deliver successful client software deployments. This role requires strong project management skills, technical knowledge, and the ability to communicate effectively with both technical and non-technical stakeholders.

Your role :

• Provide direct support to end users through email and occasional phone calls.
• Collaborate with implementation leaders and specialists on new client onboarding and system configuration.
• Manage multiple projects simultaneously, identifying critical paths, deadlines, and resource needs.
• Analyze new requests, troubleshoot issues, and clearly explain existing system features and functionality.
• Adapt quickly to new software platforms and manage project delivery within timelines and budgets.
• Communicate effectively with clients, stakeholders, and internal teams to ensure smooth implementations.
• Break down large tasks into actionable steps and track progress without significant oversight.

What you've got :

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