Regional Manager - East Grays Harbor

Regional Manager

The Timberland Regional Library is seeking a Regional Manager for the East Grays Harbor region, to oversee the daily operations of the Elma, McCleary, Montesano, and Oakville branches. The Regional Manager leads the planning, management, and evaluation of public service delivery within assigned region, ensuring library operations and services align with TRL's Strategic Plan, Mission, Values and the evolving needs of the assigned communities. This role oversees all aspects of regional library operations, including services, facilities, and personnel, while fostering collaborative organizational, community, and government relationships in a results-driven environment.

Serving as a liaison between the Library Services management team and regional library staff, the Regional Manager builds strong relationships across the organization to ensure seamless communication and alignment with organizational priorities, initiatives and directives. By developing and implementing future-focused plans, this position drives organizational goals, navigates complex challenges, and proactively adapts to changes in the library landscape for assigned region and district-wide. Participates, as a leader, in district-wide projects, work groups and initiatives in assigned areas. The work of this position is performed under limited supervision and requires significant use of judgement and initiative. This position reports to the Public Services Administrator and provides daily supervision and direction to Library Supervisors.

Schedule : Full-Time, 40 hours per week (1.0 FTE). Type : This regular position is FLSA non-exempt. Bargaining Unit : AFSCME Local 3758-S. Starting Pay : The full pay range for this position is $44.02 - $60.94 per hour. Employees new to Timberland Regional Library typically start at step 1, 2 or 3 of the pay range, depending upon qualification.

The Timberland Regional Library offers a Bilingual Pay Incentive for demonstrated fluency in the following languages : Spanish / Spanish Creole, American Sign Language, and in Thurston County only Korean and Vietnamese.

Examples of Duties & Responsibilities :

• Represents the library within assigned region; attends, actively participates in and presents to a variety of professional, civic, committee, and / or board organizations and local government. Builds and maintains productive community partnerships.
• Manages and maintains excellent internal and external customer service relationships, interprets library policies and procedures to the staff and public, and responds appropriately to sensitive or controversial inquiries or complaints related to libraries.
• Collaborates with Library Supervisors and Administration in developing, recommending, and implementing policies and procedures for circulation and operations, facilities, library services, regional networking, opportunities, and partnerships. Participates in a variety of district-wide working groups.
• Promotes a collaborative, inclusive, equitable and positive library culture.
• Identifies trends in patron use of community library services. Proactively seeks and applies knowledge of nationwide developments, innovations and advancements in the library field to enhance services and operations.
• Analyzes library service requirements and develops plans for library services, facilities, and staffing for assigned region. Utilizes and creates data and statistics to inform decision-making and improve library services and operations.
• Hires, supervises, monitors, coaches, and mentors the performance of assigned personnel; ensures staff compliance with TRL's library policies and procedures. Evaluates and provides training to library staff as needed.
• Participates in the creation and communication of the vision and strategic priorities of the library region and TRL organization.
• Participates in the preparation of the library budget. Administers the approved budget for assigned region and monitors expenditures.
• Serves as liaison between TRL and Friends of the Library groups in assigned region.
• Performs other duties as assigned or required.

Education & Experience : Master's Degree in Library Science, and five years of library management experience; or an equivalent combination of education and experience. Licenses, Certifications, and Special Requirements : A valid Washington State Driver's License. Must pass and maintain a criminal background check. The ability to work evenings and weekends and to adapt to schedule changes on short notice. State of Washington Librarian Certificate may be required.

Knowledge, Skills & Abilities : Employees are expected to demonstrate the following qualities at all times : Establish and maintain effective working relationships with internal staff, outside organizations, and the general public. Positively reflect TRL's mission, vision, and values to the staff and public. Effective organizational and time management skills, including the ability to multitask, manage multiple projects at the same time and adapt to changing priorities to meet demands of the department. Communicate effectively verbally and in writing. Demonstrate quality customer service. Exhibit reliability and dependability. Demonstrate punctuality and regular and consistent attendance. Demonstrate a positive attitude and flexibility. Work well with others, show respect, contribute to the team.

Required Knowledge, Skills, and Abilities : Employees are expected to perform or possess the following : Principles and practices of library science. Library operations, programs, and services. Community requirements and issues impacting library services. Collection management principles and practices. Reference and circulation processes and procedures. Computer networks, databases, and software relative to library operations. Supervisory principles, practices, and methods. Customer service standards and procedures. Managing and coordinating library operations. Ensuring the delivery of high-quality library programs and services to the community. Performing a variety of circulation, reference, and reader advisory functions. Supervising, developing, and coordinating the maintenance of library collections. Overseeing the development, promotion, and delivery of library programs. Establishing and maintaining effective working relationships with staff, other libraries, outside agencies, community groups, library patrons, and the general public. Supervising, leading, and delegating tasks and authority. Overseeing and directing library operations within a large public library system. Committed to Equity, Diversity, and Inclusion.

Technology Requirements : Ability to navigate, search and use web functions and software applications (i.e., time and attendance systems, performance reviews). Microsoft Office Suite skills (e.g., Outlook, Word, Excel) to satisfactorily complete job responsibilities. Intermediate SharePoint user. Knowledge of computerized information systems used to satisfactorily complete job responsibilities.

Physical and Environmental Conditions : Work is performed in a standard office environment, as well as a library environment, and involves regular contact with the public. Subject to sitting, standing, walking, bending, reaching and lifting objects up to 40 pounds. Must be able to push / pull library carts and lift / carry library materials. May be exposed to potentially intimidating and / or unreceptive members of the public. May work alone in a library facility. Occasional travel is required to attend meetings at other sites and locations, or to participate in work-related assignments.