Field Service Engineer (HIGH TRAVEL) - Denver, CO

Overview

Field Service Engineer (HIGH TRAVEL) - Denver, CO. Location : Denver, Colorado, United States. At Swisslog Healthcare, Field Service Engineers are critical to our customer care and support initiatives. Our FSEs are on the front-line, interfacing with our customers on a daily basis, keeping their systems up and running, ensuring optimal system performance, and improving patient safety, which in turn allows doctors and nurses to focus on critical patient care in hospitals across North America.

Field Service Engineers perform all Customer Support duties and responsibilities relating to Swisslog Healthcare products, including preventive maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up of current systems, operator maintenance and user training, and promotion of company products and services as required. This posting is for a Field Service Engineer Rover position, meaning it is a high-travel (90-100% travel) position. This individual will need to reside in the Denver metropolitan area.

Responsibilities

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24 / 7 emergency, and paid services to customers in assigned area as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on new Swisslog Healthcare products as required, working closely with the assigned Installation Specialists.
• Report product quality issues to assigned Senior Field Service Engineer and / or Customer Care Manager and file quality reports as directed / required.
• Train Swisslog Healthcare customers on system and light maintenance operations.
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Maintain accountability / inventory of assigned spare parts (crash kit) and customers' consignment inventories when inventories are contractually maintained by Swisslog Healthcare.
• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems.
• Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility.
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
• Exercise proper care and accountability of all assigned company property, be mindful in spending companys money and resources responsibly, and exercise proper care and responsibility when working with customers property and / or facilities.
• Maintain a clean and professional appearance at all times when working with customers.
• Adhere to and strictly enforce all company safety policies and procedures.
• Attend required training programs to keep current on system updates.
• Position may require some travel and on-call support as well as holiday and weekend work.

Competence

Desirable, but not Essential

Eligibility Requirements

travel 90 to 100% of the time

for technical support and training purposes.

Compensation

Salary range for this position is $53,000 - $68,000, plus on-call pay, plus benefits. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).

Equal Opportunity Employer

Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.

Swisslog's FMLA policy can be found at : http : / / www.dol.gov / whd / regs / compliance / posters / fmlaen.pdf

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog-healthcare.com.

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