Front Desk Manager

Job Title: Front Desk Manager
Company: Innvite Hospitality
Location: Obetz, OH (Onsite)
Employment Type: Full-Time
Reports To: General Manager (or assigned property leadership)
Travel: None expected
Compensation: $33,000/year
Benefits: Not specified (details to be shared by employer during the hiring process)
Job Summary
The Front Desk Manager leads front desk operations to deliver efficient check-in/check-out, issue resolution, and a strong guest experience. This role schedules and coaches front desk staff, ensures accurate cash handling and reporting, and partners with housekeeping and other departments to maintain service standards. Success is measured by guest satisfaction, operational accuracy, and consistent coverage.
Essential Duties and Responsibilities

• Lead day-to-day front desk operations, including check-in/check-out, reservations, guest requests, and service recovery.
• Address guest concerns quickly and professionally; document issues and coordinate solutions with internal teams.
• Train, coach, and support front desk staff; lead by example in service standards and policy compliance.
• Maintain accurate cash handling procedures, shift audits, and front desk reporting.
• Cross-train and coordinate with other departments (housekeeping, breakfast, etc.) to ensure smooth operations.
• Identify and generate sales leads and support group/block bookings for meetings and group stays.
• Monitor guest feedback and online reviews; implement improvements and communicate trends to leadership.
• Use hotel systems and tools with strong documentation and handoff practices between shifts.

Required Qualifications

• Experience in hotel front desk operations (check-in/check-out, reservations, guest services).
• Strong conflict resolution skills and ability to remain calm under pressure.
• Flexibility to work both 1st and 2nd shifts (2nd shift: 3:00 PM - 11:00 PM).
• Reliability for weekend coverage.
• Comfortable using POS and hotel reservation systems (training provided as needed).

Preferred Qualifications

• Prior supervisory or shift-lead experience.
• Experience driving guest satisfaction improvements using feedback/review data.
• Background in high-volume service environments (hospitality, food service, retail).

Work Environment / Schedule

• Onsite, guest-facing role requiring standing/walking and frequent interaction.
• Schedule includes 1st/2nd shifts and weekends based on business needs.

What Innvite Hospitality Offers

• $33,000/year compensation.
• Opportunity to lead front desk operations and influence guest experience outcomes.

How to Apply

1. Scroll down to "Apply to Job."
2. Under "Upload Resume *", do one of the following:
   1. Drag and drop your resume into the upload box, or
   2. Click Upload and select your file
3. Make sure your resume file is accepted: PDF/DOC/DOCX/TXT/RTF and under 10MB.
4. Fill out the Personal Information section (typically Full Name, Email, Phone, and optionally LinkedIn).
5. Complete any Additional Questions (often includes an SMS consent checkbox).
6. Click the final Apply button to submit.

EEO Statement
Innvite Hospitality is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status.