Lead Analyst, IS Business Analysis

Your Opportunity as Lead Business Analyst, IS Corporate Administration

The Smucker Information Services (IS) department enables technology solutions for capabilities that help our business perform, transform and grow. The Lead Business Analyst on the IS Corporate Administration Team realizes this purpose by serving as a key partner and relationship manager for Smucker corporate business functions including Finance and Accounting, Human Resources and Company Services. This role demonstrates in-depth knowledge of the business and business analysis, including the ability to translate needs, pain points and requirements related to business processes and systems into proposed projects and actionable specifications that can be understood by solution delivery teams. The Lead Business Analyst role also utilizes project management skills to organize and deliver efforts, often involving multiple teams. As a leader within the business analysis discipline, this role is looked upon to coach others on skills required to enable change and be an effective liaison between technical and non-technical audiences. This position requires strong relationship building and communication skills, a customer service mindset, critical thinking and a passion to drive initiatives forward.

Location : Orrville, Ohio (Close proximity to Cleveland / Akron)

Work Arrangements : Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will :

Cultivate relationships and learn the business

Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need.

Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities.

Understand the process, systems and data landscape in the business area, including security and compliance needs.

Initiate, manage and deliver projects

Support business areas with new project generation while constructively challenging ROI, priority and connection to business and technical roadmaps.

Consult with subject matter experts to document existing process and business capabilities, research best practices and formulate improvement opportunities.

Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design.

Contribute to software vendor evaluation and selection activities.

Create and / or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans and support plans.

Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design.

Identify ongoing support needs and ensure proper transition to steady state.

Incorporate risk management into project activities and model best practices regarding audit and security controls.

May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker.

Support and maintain existing solutions

Serve as the primary point of contact for business partners regarding IS support and periodically meet to review progress. Engage adjacent IS teams where additional skill sets and knowledge are required.

Facilitate review of software licenses and spend, risk profile and IT general controls compliance pertaining to third-party vendors.

Participate in planning and execution of periodic upgrade / release activities for Software-as-a-Service (SaaS) solutions.

Strengthen the Business Analysis community

Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession.

Serve as a contributor to the Business Analysis Center of Excellence, seeking opportunities to lead change and share knowledge broadly.

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for :

Minimum Requirements :

5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job).

Experience working directly with business customers and applying business analysis techniques to create deliverables such as business cases, process flows, requirements documents and project plans.

Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment.

Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC).

Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.).

Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries.

Additional skills and experience that we think would make someone successful in this role (not required) :

Experience implementing or supporting Enterprise Resource Planning (ERP) or other enterprise level software relating to Finance, Accounting or HR.

Professional certification and / or development activities pertaining to business analysis, change management or project management.

Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion.

Experience leading decision analyses and / or solution selection activities.

Experience with Sarbanes-Oxley (SOX) compliance, IT general controls and related processes.

Learn more about working at Smucker :

Helping our Employees Thrive

Delivering on Our Purpose

Our Continued Commitment to Ensuring a Workplace for All

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