Travel Program Specialist

Amex GBT Job Opportunity

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We're a forward-thinking team that believes in the power of strategic travel management, innovative solutions, and genuine human connection. Our workplace isn't about rigid hierarchiesit's about empowering dedicated professionals to do their best work. Team members typically stay with us for years, finding true professional fulfillment. As we evolve into a SaaS company powered by AI and ground breaking technology, we're leading the corporate travel revolution. If you're excited about being at the forefront of digital transformation and can see change as an opportunity, this is your moment. And honestly? It's fun. So much is changing in corporate travelcome be a part of the excitement! Amex GBT Consulting focuses on business and operational strategy, strategic sourcing and program optimization to help our clients manage their travel spend. You'll work across our diverse and specialized categories that includes: Policy, Change Management & Compliance, Travel Program Management, Business Intelligence, Travel Category Management, Sustainability & ESG, and Cost Management.

What You'll Do:

• Serve as central hub for traveler operations, escalations, and program inquiries
• Drive strategic change management and employee education on travel policies and tools
• Implement and optimize new travel tools and processes
• Collaborate with TMC to monitor performance targets and support commodity management (air, car, hotel)
• Act as liaison between online support team and client configurations for booking platforms
• Administer and enhance user experiences within booking tools
• Develop comprehensive travel reporting and conduct deep-dive data analyses
• Monitor compliance, identify trends, and perform benchmarking exercises
• Research and resolve complex travel challenges with urgency using analytical and creative approaches
• Maintain exceptional time management, prioritization, and transparent stakeholder communication

What We're Looking For:

• Proven track record of success in technical customer support, business travel services or related field (3-5 years preferred)
• Exceptional client/customer management skills
• Analytically minded, understands data with ease and is comfortable in its manipulation to draw insights and conclusions
• Growth mindset with strong problem-solving capabilities
• Advanced communication skills (written and verbal), proficient in Microsoft product suite and digital collaboration tools (i.e., Zoom, MS Teams and/or Slack)
• Technical proficiency with corporate travel-related technologies and/or experience learning and supporting corporate SaaS applications Ability to multi-task and manage competing priorities
• Creative mindsetbalancing program maintenance with identifying efficiency opportunities
• Adaptability and self-motivation
• Global perspective (international experience a plus)

Location United States

The US national base salary range for this position is from $60,200.00 - $111,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.