Experience Manager

Our well-established, yet fast-growing professional services client is hiring!

Join this dynamic, fast-paced organization and utilize your skillset and collaboration to drive change for the customer experience, to turn engagements into conversions!

This role is FULLY onsite at the company HQ brand new office location in Norwalk, CT.

Here is some of what you'll do each day :

Support the development and implementation of a digital customer experience strategy to improve user satisfaction and retention.

• Work collaboratively with various teams to drive and support initiatives that enhance the digital customer journey.
• Execute targeted strategies for customer segmentation, personalized messaging, and tailored content across digital channels.

Customer Insights and Data Analysis :

Customer Journey Optimization :

This is what you'll need experience in to qualify :

Bachelor's degree or equivalent experience

Essential Job Function % of Time on Function

DCX Strategy & Execution 55%

Customer Insights / Data Analysis 25%

Customer Journey Optimization 15%

Customer Advocacy & Support 5%

Salary range of $89k - $119k per year, plus benefits and possible bonus eligibility, based on performance.

This role is FULLY onsite in the company brand new offices. Incredible growth opportunity!

Full-time employees are also eligible for benefits options such as health coverage, life insurance, disability insurance, and 401k benefits.

At Advanced Group, our commitment to diversity and inclusion in every part of our organization is crucial to fulfilling our mission and demonstrating our REAL values. Advanced Group is committed to providing employment opportunities without regard to sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Advanced Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact accommodationrequest@advancedgroup.com.

LI-BEAT