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Over-Dimensional Account Manager
Over-Dimensional Account ManagerTA Services • Mansfield, TX, US
Over-Dimensional Account Manager

Over-Dimensional Account Manager

TA Services • Mansfield, TX, US
30+ days ago
Job type
  • Full-time
Job description

Over-Dimensional Account Manager

Full-time position | Standard business hours (MonFri, 8am5pm)

Flexibility and occasional on-call availability required due to the 24 / 7 nature of logistics.

Key Responsibilities

  • Serve as the primary point of contact for customers. Build, maintain, and grow strong relationships by delivering exceptional service and proactively addressing concerns.
  • Manage customer freight from booking to delivery. Ensure accurate data entry in TMS and monitor load status to ensure timely updates and resolution of any issues.
  • Prepare customer quotes, negotiate competitive rates, and manage bids on spot boards to maintain profitability and service standards.
  • Identify opportunities to grow revenue, margin, and load volume within existing accounts while supporting new business development and onboarding efforts.
  • Collaborate with internal teams to resolve shipping delays, carrier issues, or customer complaints. Monitor KPIs and adjust strategies for continuous improvement.

Qualifications

Education

  • College degree in Business, Logistics, Supply Chain, or related field is beneficial but not required
  • Experience

  • 2+ years in a similar account management or logistics role recommended
  • Previous experience in logistics, freight brokerage, or customer service preferred
  • Proficiency in logistics platforms such as McLeod, MercuryGate, E2open
  • Familiarity with Transportation Management Systems (TMS) and supply chain operations
  • Proficient with Microsoft Office, Excel, and Power BI
  • Personality Traits

  • Strong communication skills, both written and verbal
  • Analytical and problem-solving mindset
  • Ability to manage multiple tasks in a fast-paced environment
  • Detail-oriented and results-driven
  • Collaborative team player with a flexible attitude
  • Work Environment

  • Office setting with a fast-paced, high-activity environment
  • Occasional travel for customer site visits or strategic meetings
  • Standard 40-hour workweek with potential for extended hours during peak time
  • Pay / Benefits / Perks

  • Salary 55K-65K
  • Opportunities for advancement within a growing logistics organization
  • Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
  • Medical, Dental, Vision, Life Insurance, Disability
  • Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program
  • All your information will be kept confidential according to EEO guidelines.

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